Not receiving faxes – “Whitelist” the fax to email service
Not receiving fax to emails
If this is the first time that you are receiving a fax by email, or if your faxes are no longer being received, then it is possible that your faxes are being blocked by a spam filter.
Faxes are sent as pdf documents, and spam filters that have been set too aggressively will block your faxes from reaching your inbox.
It is possible that your anti-virus has blocked the email. Add an exeption rule to allow emails from the fax server.
Add the email address to your contact list to whitelist the email address.
Posted in: Cannot receive faxes