How to send faxes from email

Receiving faxes remains free and it is not affected by activating the outgoing email to fax service.

The outgoing service is a pre-paid service and your account requires a minimum deposit in order to start using it.

  • R50 deposit for individuals’ pre-paid account. Please download the 3 applicable documents below to started.
  • R100 deposit for businesses’ pre-paid account. Please download the 3 applicable documents below to get started.

Please download the 3 applicable documents below to start sending faxes

A. Please download one of these two files, depending on whether you are an individual or a business.

  1. If you are an individual, please read this document to get started
    Individuals

  2. or if you are a business, please read this document to get started
    Businesses

B. Please download both of these files for the “rates” and instructions on “how to send faxes”:

  1. Costs / Fees / Rates : The rates to send faxes from email may be downloaded here
    Fees / Rates / Costs
  2. How to send faxes: A guide on how to send faxes may be downloaded here
    How to send faxes – instructions

It is cheaper to use the fax service than to use Telkom lines to send faxes.

How the email to fax system works:

  • This deposit is used as a pre-paid account that is used to send faxes.
  • Faxes are charged on how long it takes to send the fax to the fax machine – in minutes.
  • Each fax sent is charged according to the rate sheet (found below)

Worked examples:

  • If faxes are send to national numbers at a rate of R1.04 (inc. VAT) per minutes, then R50 would be enough for 48 faxes.

The outgoing service (email to fax) is a Pre-paid “Pay-As-You-Use” service.

You may send any word or pdf document to any fax machine – anywhere in the world – by emailing that document as an attachment to our servers.

Outgoing (Email to Fax) service activation

Please download and read one of the above documents in order to activate your outgoing service.

Notice: Payments and why it displays “less” than what you paid:

The reason is your payment has the VAT portion excluded from the report.
You get charged at the EX VAT rates and you do not pay the VAT portion again.

For example:

R100 wil get you 438 fax minutes at 22.8c* (20c *plus VAT)
*example only, please see latest rate sheet for rates

On your bill, you will see a deposit of R87.72 (R100 minus VAT of 14%)
You will get charged 20c* per minute (ex VAT) – this means you will get 438 fax minutes!
*example only, please see latest rate sheet for rates

You get the same number of fax minutes.

 

 

Posted in: Outgoing service / sending faxes

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